Ticketing FAQ

Why should I choose ETS over other companies?

Event Ticket Systems (Sanctuary Media Group) is a small, family owned business so you can be assured that you’ll get fast support and you’ll know the name of the person you’re calling or emailing if you need support or have a question. Our system features rival those of the larger, more expensive companies but our costs are much lower because we strive to reduce overhead and focus on running the best, web-based ticketing and fulfillment system available. ETS is a division of Sanctuary Media group and we have a long history of developing web-based applications and websites so we have the knowledge and experience necessary to get the job done right. Our goal at ETS is to design our system to put you in control. Once you sign-up, the system is completely customizable and available at your fingertips. There is no waiting to configure your account, setup your venue, setup events or to customize your seating, pricing or seating charts. Everything is available to you so you’re in control.

How much does your service cost?

We simply charge a small service fee that’s applied to each order and our pricing is simple. “For profit” venues and events will be charged $1 U.S. per ticket sold. “Non-profit” events and venues will be charged $.50 a ticket. Pricing can go down based on volume. Your patrons can pay this small fee when they purchase tickets through your store by adding on a “convenience fee” or “processing fee”, or you can choose to absorb the cost yourself. (You have complete control over this) This fee is in addition to any shipping and handling fees that apply. Generally there are no setup fees but you should review the information on our sign-up page here to get all the details.

How do I get my money when someone buys a ticket?

You are always in control of your money. Unlike other services we do not handle credit card processing. We like you to get your money right away and retain control over your finances. Our service includes easy integration of credit card processors like authorize.net, 2checkout.com and Paypal, among others. If you’d like to discuss custom integration of your current credit card processor please contact us and we’ll be glad to discuss it.

Is there any way you’ll process credit cards for me?

No, we do not currently handle this service.

How does ETS get paid?

We charge a small service fee on every order as described above and this covers our costs to run the service. Each month we’ll send you an invoice for the amount required and you can pay by check or credit card. A $20 minimum applies. There are NO hidden fees.

How do my patrons get their tickets?

We have several flexible options available which allow you to choose the service that fits your needs the best. You can mix several options or choose just one. Current options include print-at-home, will call or postal mail. Event ticketing systems will manage all mailing and delivery of your tickets* or you may choose to print your tickets and provide fulfillment through your venue. *A small shipping and handling fee will be applied to the order.

How do you ensure that people don’t duplicate their print-at-home tickets?

The only way to guarantee that a print-at-home ticket has not been duplicated is to provide a unique bar code on each ticket and to scan each individual ticket at the gate to check for validity. This requires wireless scanning equipment, a technical staff, a fast wireless network and wireless routers and repeaters placed throughout your venue.

Can I sell sponsorships?

Yes, our system is setup so you can easily add sponsorship graphics to your print at home tickets and throughout your online store. Advertising on your online store is also tracked so you can provide your advertisers with click-thru data. Yet another way to cover the costs of selling tickets and increase profits.

Can you help me with online marketing?

Yes, our system is setup to gather contact information and email addresses from your patrons. As long as you are a subscriber you can use our unique Subscriber Manager system to build e-marketing campaigns and market future events and special offers to your past patrons*. For more information about this part of the service please contact us.

Since ETS is a division of Sanctuary Media Group (an experienced web development and online marketing firm) we can help you manage your online marketing under one roof and that includes website design and development, SEO, pay-per-click management, powerful hosting and more.

*Additional setup fees apply

What equipment will I need to provide this service?

Our system is completely web-based so you’ll need a computer and a connection to the internet. If you allow us to print and mail your tickets for you there is no other equipment required. If you choose to print your own tickets you’ll need to rent or purchase an approved ticket printer. Purchase prices start around $1200

Can I setup multiple venues and events within a single account?

Yes.

Does the system provide reporting?

Yes. We provide extensive reporting that can be exported and imported in Excel or Quickbooks.

Can I reserve seating for media, special guests, handicapped and comps?

Yes. You can set aside seats or entire sections and print a handy guest list from the system the night of the show.

Can I include an option to ask for donations during checkout?

Yes.

If I handle the ticket printing and mailing for my event can I include a shipping and handling fee?

Yes. You have complete control to assign shipping and handling fees to your orders. You may also opt to include an additional processing fee even if we’re handling the mailing. This can be used to cover any additional costs related to your venue and to cover our small service fee.

Can I auto-schedule events to go on sale on a particular date?

Yes.

Can I auto-schedule a date for discounts to start and stop?

Yes.

Can I customize the look of my print-at-home tickets.

Yes. You have the option to customize the header graphic, ticket icon, terms and conditions and a large area to design sponsorship positions for each even ticket.

How do I get to my store?

When you signup for an account you’ll have a unique URL for your venue store and a unique link to each event. It will look similar to www.eventticketingsystems.com/your-venue-name/your-event-name/

You’ll also have control to customize the look of your store by including an HTML header and footer. We’re available to help in this process.

Still have questions? Please contact us!